What does my bill include?
As the doctors who read your radiologic exam, your bill from Phoenix Radiology includes the professional component of the exam. The technical portion of the exam will be billed separately by the facility where the exam was performed.
Why does my bill show a different date of service than the date of the actual exam?
The date our radiologist read your exam may not be the same date as your face-to-face exam at the facility. Our bill will reflect the date the exam was read by our radiologist.
What are my options for payment?
We appreciate your prompt payment. Please call our office at 208-743-4393 if you are unable to pay in full within 30 days from the date of your first statement. For your convenience, we accept major credit and debit cards. We can take payment over the phone or make a payment online by clicking the button below. Pay My Bill We accept CareCredit cards and these payments can also be taken over the phone. If you are interested in learning more about CareCredit, please call our office at 208-743-4393. There may be other options if you are having difficulty paying your bill. Please let us know if this is the case and we will work with you.
Do I need to get pre-authorization?
Certain insurance companies require some procedures to be pre-authorized prior to your appointment. Your doctor may assist you with this. It is advisable to check with your insurance carrier to confirm if pre-authorization is required. If you have questions about the pre-authorization process, please call the member customer service phone number typically found on the back of your insurance ID card. If the procedure was not pre-authorized by your physician, and your insurance company denies payment, you may be responsible for the bill.
Is Phoenix Radiology a provider with my insurance?
Phoenix Radiology is contracted with Medicare, Medicaid, Blue Cross Blue Shield and Tricare. We will help file claims for other insurance plans as well.
Where is your billing office?
Our address is 531 4th Avenue, Lewiston, Idaho 83501-2450. Our office building is located at the corner of 6th Street and 4th Avenue, across the street from the West Entrance of St. Joseph Regional Medical Center.
How often will my insurance pay for a mammogram?
A Medicare patient may get a screening mammogram every 12 months. If you are not covered by Medicare, please check with your insurer regarding benefits. Your insurance company customer service phone number is typically found on the back of your insurance ID card. Please note that a diagnostic mammogram typically falls under your medical deductible and plan coinsurance allowance. A screening mammogram usually falls under the wellness benefits of your plan. Also note that nearly all mammograms include an additional procedure called a Computer Aided Diagnostic (CAD) to aid the radiologist in reading the mammogram.
Why am I being billed for a procedure different than what my doctor ordered?
The radiologist, working in consult with your physician, ultimately determines the best sequences that are beneficial for specific diagnoses. This includes using or not using contrast materials to enhance the visual aspect of the procedure, or adding an anatomical section to aid the radiologist in their diagnosis. Our radiologists follow national published guidelines and imaging protocols established by the American College of Radiology.
What if multiple studies are performed at the same time?
Occasionally, multiple studies are requested during the same visit. An order for a CT of the Chest, Abdomen, and Pelvis, for example, may result in three separate charges.
Who can help me understand my bill?
You may contact our billing office at 208-743-4393 to receive help understanding your bill. A friend or family member may call us, but we require your authorization to freely talk about the procedures. Please call your insurance company, at the phone number typically located on your insurance ID card, if you have questions concerning your explanation of benefits.
How do you determine your fees/charges?
We follow national and regional guidelines when setting our fees. Your insurance company may establish a fee they believe is “reasonable and customary,” however; it may not reflect charges in our area.